Do you ever wonder why someone would open up a business they know nothing about? It is not uncommon and I am sure anyone can learn the ropes over time but the learning curve is huge.
I have just learned of a Doggie Day Care and Grooming business that opened up a year ago and is in trouble already. The owners only common thread they have with either of these professions is that they love dogs. No training at all in either the day care business or the grooming profession. This had lead to a year of frustration and dissapointment.
I have heard them say that they can’t find or keep good groomers and that they know groomers are kind of persnickety in general.
Well, first of all I take a bit of offense to the persnickety statement. We are no harder to get along with than most people. As a matter of fact, I think we are more tolerant of people. These business owners have strong opinions about the skills of any groomer they have but they don’t have a clue what it takes to groom a dog. With some dogs quirky behavior, matted coats, skin issues it can be a challenge to make a silk purse out of a pigs ear! Walk a mile in my shoes before you criticize.
Sometimes all the owners, who don’t groom, think about is how many grooms a day they can get through the place with no regard for their employees health.
I know of another salon owner that does not groom. She told me once that as long as people want in that day she makes her groomers stay and do them all. Even if this means 14 dogs a day! She then complains on how high her employee turnover is. I asked her how many dogs she has ever trimmed the nails on in her life she said she has never done any! I said that maybe you should start. Try doing just the nails on 14 dogs a day and see how exhausted you will be. Now think about your groomers and how they have the Full Groom to do on top of all those nails.
After a few seconds she admitted that dogs kind of scare her and people should not become groomers if they don’t want to do that kind of work. So sad.
She will never change and her business will never thrive because of her attitude that the daily gross is far more important than learning the trade or treating your help with respect.
It’s no wonder she never takes down her “help wanted” sign in the window.