Monthly Archives: October 2009

You Hack!

When you get a complaint about a grooming, how do you handle it?  Do you give the phone to the groomer who groomed the dog? Do you get defensive? Don’t know what to do? This is the time to step … Continue reading

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Love Thy Neighbor

This blog is for the salon located in close proximity to another business. I had a travel agent next to me at my first location.  While she was setting up her business she would borrow all kinds of tools and … Continue reading

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